Terms and Conditions

Liability Waiver

By using this site and ordering products from Critter Mamas, you are agreeing to assume any and all responsibility for the use of products you receive. Critter Mamas does not assume responsibility for pet supervision and care using our products. Please supervise animals when using any pet toy, including monitoring ongoing damage from chewing and play. Critter Mamas uses safe, food-grade materials as well as ensuring the highest quality from our suppliers. We hand pack every order to make sure items are damage free when arriving at your door.

We expect that owners will supervise their pets while using our products. We want to keep all our pets safe and happy. 🙂

Payment Options

For online purchases, we gladly accept all major credit cards and Paypal.

ETA and Shipping Time

Delivery time is based on: a) time required to process the order and b) time used by carrier to deliver the package. Typically, all orders are processed and shipped either the same or following business day.

Non-Delivered Orders

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Freight Damage

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of claim.

Catalog/Website Errors

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Our Refund Policy

At Critter Mamas, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund.

We must receive the return within 14 days from the day of purchase arrival. We reserve the right to reject any returns and exchanges that do not meet these conditions. Please contact us through our Contact page to discuss your order